Case Study: City of Burnside

“AMS is quite flexible in terms of what you can use it for,” Spearman said.

“Initially, we used it to upskill team members, but the AMS program also came in handy when we were implementing TechnologyOne’s Asset Management solution in Ci Anywhere.”

“Anything that our IT team couldn’t resolve, we escalated to AMS. They helped us overcome some major hurdles and I don’t think we would have been able to complete the project without them.

“Using AMS was also the catalyst for us setting up a change control board, which enabled us to openly prioritise requests with key stakeholders and then raise high priority jobs with AMS.”

“This has brought some much-needed structure to our teams and has improved inter-department communication and collaboration.

Spearman added: “Each month, we know we have reliable support to draw on to get things done.

“It’s great value for money, which is really important for a council of our size, operating on a lean budget.”