The business case
for digital transformation
Setting the foundation
Contemporary software designed specifically with local government in mind is a key enabler. It helps councils better connect with their communities on any device, anywhere, at any time. Software must be driven by configuration rather than customisation. Configuration should embody legislative and regulatory compliance, and incorporate proven business practices, but also be flexible enough to meet the specific needs of each and every council.
“Configuration is ultimately unique and private to each customer,” says Suchting.
“We preconfigure regulatory compliance, common processes and templates so councils don’t have to start from scratch. Each template represents a proven practice. Councils can adopt or augment, rather than revert to what they might have done in the past.
“There’s no reason every council in the country shouldn’t adopt similar processes for standard activities such as procure to pay. They’re all buying the same things, under the same regulatory environment.”
Suchting says that as councils evaluate their new requirements — and the solutions needed to meet these — there is an opportunity for ongoing transformation, which often requires significant cultural change.
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