How the as-a-Service movement is improving user satisfaction
Adoption of enterprise software
A study of senior ANZ executives’ attitudes, expectations and plans for enterprise software has found that satisfaction levels with enterprise solutions remains low, but that adoption of ‘as-a-service’ software is changing this.
The IBRS report paints a picture of the complex struggle between management and their staff when it comes to the adoption of software, and a serious inability to deal with change management in organisations.
Eighty five per cent of executives across all industries reported that getting staff to adopt new processes and ways of working as a result of implementing new enterprise solutions is a challenge.
This isn’t surprising as poor user satisfaction is an issue that has plagued the enterprise software market for the last two decades. But it is a serious problem at a time when change is every increasing as business transformation is widespread for those looking to move forward from their old legacy ways of working.
Significantly though, the Software as a Service (SaaS) model bucked the overall trend. Organisations with a preference for SaaS reported less challenge with getting people to adopt new solutions (35 per cent as opposed to the afore-mentioned 40 per cent).
Imagine a world where IT starts to bring innovative solutions to the business...
In-depth interviews indicated that this is because once organisations eliminate technical infrastructure concerns as a result of moving to SaaS, their attention instead turns to finding new ways to work and compete.
“Many organisations only have enough IT resources to focus and deliver on their core business areas and challenges. This can leave smaller parts of the business at the bottom of the priority list,” says TechnologyOne SaaS Transition Specialist Julie Ember.
“However, smaller parts of organisations that perform niche business functions are often extremely important to achieving a competitive edge, delivering the finer details to their customers or reducing overall corporate risk.
“Freeing up resources from worrying about running the applications, via SaaS, allows IT to take a step back and consider the broader business and the level of service they need, including those smaller niche functions. It also frees up their time to start looking for innovative solutions to a wide range of real business challenges.
Ready to learn more?
To take advantage of the opportunities SaaS ERP can offer, complete the form to speak to a SaaS transition expert.