Software as a Service (SaaS) and cloud infrastructure have fundamentally altered the dynamic between business units and the IT department.
Traditionally, the relationship between IT and other business units had been mildly adversarial, as IT juggled the complexities of ‘keeping the lights on’ while trying to continuously improve and innovate to meet business needs.
According to Zack Hassan, Business Development Manager at TechnologyOne, IT professionals are facing ever-increasing demands for the services they provide to businesses.
“The complexity of IT environments, the rate of change, the cost pressures, the increasing security risks and the growing needs of the business has resulted in many IT teams straining to deliver, let alone provide innovation and improvements,” Hassan said.
“Business managers cannot afford to rely on internal IT service areas to deliver the applications and platforms they need to get the job done.”
The expansion of the IT ‘as-a-service’ industry, mainly through SaaS, has enabled business managers to select, procure and deploy the applications they need with minimal IT involvement. “Business units are able to contract the services they need to receive timely upgrades, feel safe and secure and deliver to their mobility needs,” Hassan added.
As the operating landscape shifts dramatically for IT departments, Chief Information Officers are increasingly recognising the need to be closer to other business units, according to the findings in a recent IBRS report.