Key features & benefits
- Action maintenance tasks faster by creating work requests quickly on any device, from any location
- Capture all the information you need, including spatial location and photographs, in one place
- Increase efficiency by automating the progress of work orders and service level tracking
- Deliver outstanding service with the ability to respond to work requests more quickly
Experience the power of an integrated approach
Simplify the creation of work requestsEnable staff members and external parties to create work requests in real time. Although requests are typically reactive or fault-based, they can be for everything from minor maintenance issues to major capital projects.
Create requests on any deviceEnjoy the accessibility of an easy-to-use interface that requires no advanced technical skills to navigate. Total mobile functionality enables you to create and review the progress of your requests on any device, or to be informed in real time via automatic emails or SMS messages.
Capture all relevant informationIt’s easy to add details to work requests with task-specific fields displayed for every request. Identify the location and asset type and attach photographs with a click. These details will automatically update any work order generated from your request.
Track progress and service levelsYou can see how work requests are tracking against service level standards with a simple traffic light system. Data captured on the work request automatically determines the response time for that request and any associated work orders. And closing orders will automatically update associated work requests and provide feedback to the originators.
Avoid duplicate jobs and act on requestsEnable your management teams to quickly review requests and identify and consolidate any duplicate requests. To view a work request, they can choose from a range of actions such as rejection, generation of a work order and consolidation of numerous requests into one order. The system will automatically generate work orders based on priority and work type.
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