5 private hospitals
Account reconciliations reduced from weeks to a few days
Improved services for patients
Mercy Health and Aged Care Central Queensland
Improving financial processes has meant MHAC can offer comprehensive and better services to patients
Mercy Health and Aged Care (MHAC) was seeking a market-focused solution that would enable it to simplify business processes and improve visibility of information.
MHAC's legacy system was designed for the manufacturing sector, rather than health services, and was not intuitive or easy to use. Additionally, its ability to upgrade was significantly limited, leaving MHAC with out-of-date software.
"Staff used to spend weeks ensuring reconciliations were completed, whereas now it takes only a few days."
Marcia Healy, IT Manager
TechnologyOne's software has enabled MHAC to deliver improved reporting, streamline reconciliations and reduce risks associated with using outdated software. With integrated real-time data, executive management now have increased confidence in budgeting and forecasting, and greater visibility into MHAC's operations.
"Financials has significantly streamlined our bank reconciliations process. Staff used to spend weeks ensuring reconciliations were completed, whereas now it takes only a few days," she said.
"This means we are no longer months behind on our reconciliations, as staff are able to complete the process just days after end-of-month.
"Requisitioning has also become a much easier process using Supply Chain. It has saved supply staff valuable time and increased productivity."
By implementing TechnologyOne Financials, we have taken control of our financial information.
Marcia Healy, IT Manager
Mercy Health and Aged Care Central Queensland's perspective
Mercy Health and Aged Care (MHAC) is a not-for-profit organisation that delivers health and aged care in Central Queensland. MHAH was looking to replace its incumbent system, which was not developed to provide high-standard health services functions.
Due to the system's lack of functionality, simple processes such as transaction management and reconciliations were unnecessarily complex. The incumbent system also offered extremely limited software upgrades, exposing the organisation to significant risks.
"Our reporting processes were very basic and did not cater for the scope of MHAC's operations. The old system was also extremely difficult to extract financial information from, with data hard to find and access," MHAC IT Manager, Marcia Healy said.
MHAC implemented TechnologyOne Financials, Enterprise Budgeting and Supply Chain, which form part of the company's OneHealth solution.
"By implementing TechnologyOne Financials, we have taken control of our financial information, improving MHAC's strategic decision making and the bottom line," explained Ms Healy.
The not-for-profit's finance staff are now up-to-date on bank reconciliations, as they are able to easily undertake reconciliations within days of the end of the month. Enterprise Budgeting has enabled MHAH to deliver comprehensive budgeting processes, while supply staff have increased productivity by streamlining requisitions.
"Enterprise Budgeting is an invaluable tool, as it allows us to develop a better financial picture of the organisation through strong forecasting and budgeting," Ms Healey said.
"Ultimately, implementing the TechnologyOne solutions has made workloads far more realistic for our employees, which means they are able to use time productively, improving MHAC's business operations.
"As a not-for-profit, improving financial processes was essential as it means we can now offer more comprehensive and better services to our patients."
Mercy Health and Aged Care (MHAC) is a not-for-profit organisation that delivers quality health and aged care to the community of Central Queensland. MHAC employs 1,400 people across five private hospitals, three residential aged care facilities, two retirement villages, a day respite and therapy centre, a day surgery unit, linen and food services and corporate offices.
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